Return & Refund Policy

Sales Policy

All sales made through Voices of Wednesday’s Child are final.
We are unable to offer refunds or exchanges unless an item is damaged or defective upon receipt.

Order Modifications

Cancellations or modifications — including changes to names, shipping addresses, billing information, or payment details — cannot be made once an order has been placed.

We’re also unable to:

Combine or split existing orders
Apply discount codes retroactively
Modify or cancel pre-orders once confirmed

Shipping Fees

Shipping fees are non-refundable for undeliverable shipments, refused deliveries, cancellations, or exchanges.

Damages or Quality Issues

If you receive an incorrect, damaged, or defective item (not due to shipping), please contact us within 5 days of delivery at amilson@mentorscope.com.

Please include the following details in your email:

Your full name
Order number
A brief description of the issue
Clear photo(s) of the item and proof of purchase

Our customer care team will review your request within 5 business days and provide next steps.
If approved, you will receive a replacement (if inventory allows) or store credit.

Items returned without prior approval will not be accepted.

Please note:

We cannot replace or refund items that have been written in, used, or show visible signs of wear.
Voices of Wednesday’s Child is not responsible for items damaged during shipping once they have been dispatched.

Return Eligibility

All items are considered final sale, with the exception of:

Orders with verified printing or quality control issues
Items that arrived damaged or defective

You have 30 days from delivery to request a return or exchange.
Photos may be required before a prepaid return label is issued.

Once inspected and approved, you’ll receive store credit or an exchange within 3 business days.

Non-Returnable Items

The following cannot be returned or refunded:

Personalized or custom products
Final sale or discounted items
Used or written-in books or cards
Items with scent, marks, or visible wear
Shipping and handling fees
Free gifts or promotional items

Refunds & Store Credit

Approved refunds are processed to the original payment method.
If a refund to the original method is not possible, you’ll receive store credit to use toward a future purchase.
We do not issue cash refunds.

Return Shipping Responsibility

Customers are responsible for the cost of return postage unless the product was defective or a printing error occurred.

Return Address

Voices of Wednesday’s Child
2626 South Loop West, Suite 340
Houston, TX 77054

📧 Email: amilson@mentorscope.com

Need Help?

If you have questions about your order, return, or pre-order, please reach out to our support team at amilson@mentorscope.com.
We’re happy to help and typically respond within 2–3 business days.